Refund policy

At PaintzStories, we are committed to providing you with exceptional artwork that brings joy and inspiration. We have a very customer-friendly return, refund, and exchange policy based on the art product category. To ensure transparency, we have very clearly called out our ‘Return and Exchange’ Policy specific to a product, which you can find while navigating through each of the products.   To have a seamless experience, we would recommend you to read those policy details carefully before making a purchase. Broadly, below are some of the high-level details on our return policy;

1. If you order a product and upon receiving the same, it is found that the product is damaged, broken, or incorrect (different design, a rare incidence), you can exchange the product within 3 calendar days.

Please send us the photograph of the damaged, broken, or incorrect design as soon as you open the package (max within 3 calendar days) on support@paintzstories.com or call our customer care agents, and we’ll send you a free replacement. Please ensure to keep the original packaging items and products in order to get the exchanged product.

2. All the original artwork imported from other countries (i.e., source country other than India) and Personalized/Customized artwork (Canvas prints, Sketch drawing, Customized prints, Custom digital art, PaintzCare products, Frames) are non-refundable and non-exchangeable. Please refer individual product ‘Return and Exchange’ Policy section for more details. 

3. We do refund for certain types of artwork (e.g., Original painting- with 15% of order value as refund charges; Garments prints; Clay Sculpture-partial refund). Refunds can take up to 5-7 working days to reflect in your account depending on your bank. Please ensure that the products are not used, altered, washed, soiled, or damaged in any way. All original tags and accessories are to be returned. Branded packaging should be returned in its original condition.

4. Orders can be canceled any time before they are dispatched (except for Personalized art/Customized art e.g., Canvas prints, Clay Sculpture, Sketch drawing, Customized prints, Custom digital art, Frames) without any extra cost. To cancel the order, please call us at our customer care number / mail us at support@paintzstories.com. We will be unable to cancel the order once it has been dispatched.