Shipping policy

All products are inspected prior to packing, and we stand behind our merchandise. As soon as your purchase transaction is complete, our customer care team will be in touch with you regarding shipment details. All packages are shipped via our authorized service providers. 

We always provide our customers with an estimated delivery timeline before confirming the order, and special considerations can be discussed and settled before you make the payment.
To ensure transparency, we have very clearly called out ‘Shipping Information’ specific to a product, which you can find while navigating through each product. To have a seamless experience, we would recommend you to read those details carefully before making a purchase.

Domestic orders (within India): 

Domestic delivery is free. Orders are typically dispatched within 3-5 business days (excluding Saturday, Sunday, and national holidays in India) of receiving payment. Standard Delivery time is 5-7 business days, hence total delivery time after receiving the payment is 8-12 business days.

International orders (outside India): 

Shipping is calculated at check out. Orders are typically dispatched within 3-5 business days (excluding Saturday, Sunday, and national holidays in India) of receiving payment. Standard Delivery time is 12-15 business days, hence total delivery time after receiving the payment is 15-20 business days.

You may have to pay additional duties/taxes as requested by your country. If you’re unable to pay these at the time of delivery, we unfortunately can't refund you. For more information about taxes/duty charges, please contact your local customs office.

Note: These timelines apply to art products such as Original Art, Canvas Prints, Ceramics Prints, Garments, PaintzCare Products and Frames. For other products such as Clay Sculpture, Sketch drawing, Customized prints, and Custom digital art, the timelines are different. Please refer ‘Shipping Information’ under each product section for more details on the same.

Please contact us in case you need express delivery which is available with some additional cost for both Domestic and International orders.

We deliver across all the countries. Please reach out to us in case you face any difficulty while ordering a product online and we would be happy to help.

If you require any further information about our shipping policies, please get in touch with us at +91-7303237278 or email us at  support@paintzstories.com.